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Effective Business Writing for Today's Workplace© |
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In today's workplace, a lot of communication is in the written form, and this becomes more so with the increasing use of email.
Every working professional must have the skills to communicate clearly, concisely, and positively. This workshop targets these three important areas – it shows you how to be clear in your writing, how to convey your message without using too many unnecessary words, and how to write to build and maintain relationships. |
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Business Writing for Results© |
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The proliferating email and other quick communication methods have made everyone a writer by default.
People often labour over important documents, trying to get them right. Other documents get too little attention because we just want to dump our ideas (on paper or on screen) and send it off.
We should realise that people form opinions about an organisation from the written material they receive from its employees - letters, faxes, email, and brochures. If these documents are unclear, use pompous and outdated styles, contain grammatical and usage errors, or are just plain boring, this can affect the organisation's mission negatively. |
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Report Writing Skills© |
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In the business world, report writing is a common activity. Reports may cover analyses of customers' relationships with a company, problems a company may be facing, or a summary of the work the company (or the individual) accomplished under the terms of an identifiable contract.
Like all types of writing, report writing becomes easier if it is broken into smaller parts that include its purpose (informational? research? evaluative?), its format (preliminaries, main text, and appended parts), and its graphic appearance (margins, headings, charts, and tables). |
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Planning & Writing Technical Reports© |
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Report writing becomes easier if it is broken into smaller parts like its purpose (informational? investigation? evaluative?), its format (preliminaries, main body, appended parts), and its graphic appearance (margins, headings, visuals, etc.).
On top of that, the language and style requirements of different reports vary, and should be carefully thought out and crafted.
We should understand the importance of reports in the organisation's problem-solving and decision-making processes, and place corresponding emphasis in our efforts to write clear, accurate, and relevant reports. |
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Please Contact Us if you require further Information |
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Using Email in Today's Workplace© |
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The rapid development of the Internet era and the proliferation of email have changed the ways we communicate drastically.
However, the sheer power, speed, and efficiency of this technology have made it important for users to master the skills of using it effectively, in order to maximise the potential of this communication tool, and avoid turning the communication into a tool for creating misunderstandings or delays. Users must understand the human impact email has on readers.
This programme provides strategies for building relationships, portraying a favourable image online, as well as observing common courtesy while using email. |
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Please Contact Us if you require further Information |
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Dynamics of Clear & Fast Thinking™ |
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How often do we find ourselves 'put on the spot' and having to think clearly and quickly, and come up with some answers to a question or ideas on an issue or problem? It can be quite challenging to think clearly and express our thoughts or ideas with equal clarity and speed.
This can be especially demanding when it is for the boss, or an important client. It can be even more taxing if we are expected to present some ideas in a group of people, when all heads are turned and eyes fixated on us.
It is such situations of needing to think clearly that we need also to call on some quick thinking skills and techniques. This workshop is designed to help participants master such skills, and project an image of confidence and competence. This will greatly increase their credibility and professionalism, which in turn can enhance their life, career and working relationships. |
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Please Contact Us if you require further Information |
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Dynamics of Making Presentations™ |
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Ability to make effective presentations can be critical to success as a manager or professional in communicating information to an audience. In public speaking, the objectives may include informing or entertaining and the presenter can become a catalyst in knowledge transfer. A presenter's success comes from planning and preparation of visual aids, such as power point slides, as well as the confidence displayed in voice, posture and body language. This program focuses on technology as well as style and confidence building.
A presenter's natural style is usually the one that comes most easily and helps them feel more confident. This style is really a part of one's personality and discovering this is the first step towards becoming comfortable in speaking before an audience. Knowing this, helps the presenter select the most effective tools, techniques and approach, as these differ with each personality type.
And if we have to 'act' against our natural self, we will actually be more stressed than confident. And managing stress and building confidence and competence is the core of this workshop. |
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Dynamics of Interpersonal Communications™ |
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Communicate! Communicate! Communicate! How often do we hear how critical communication is? In fact many of our problems are caused by lack of, or poor communication. Peter Drucker, the famous management guru, maintains that "Communication is Management's number one priority. Without it we cannot manage'".
The word communication comes from the Latin term 'Communis', which literally means 'commonly shared'. We could take one very short definition of communication as "shared understanding". This assumes that communication only occurs when two or more parties exist. The most common being between living organisms - such as humans.
Of course machines, like computers, TV's, radios or phones transfer data between each other, but the element of mutual understanding is missing. Nevertheless machines still require the human touch, so communication starts and ends with people.
Another definition would include such elements as sender, receiver, message, media, transmission, reception and interpretation. If incorrect or no understanding takes place, we can say there was either miscommunication, or non-communication. |
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Dynamics of Working in Multi-Cultural Situations™ |
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In our culture, we know what type of thinking and communication styles or patterns form positive or negative impressions. More importantly we know which behaviour is best for the different people we relate with.
However, once we interact with people from other cultures, we sometimes find that these patterns of behaviour and communication do not produce the same effect. In fact, in some cultures they may form a negative impression.
This workshop aims to help participants understand the why and how of working across different cultures or in multicultural situations. These include doing business with people from another culture or working in a multi-cultural team. |
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Please Contact Us if you require further Information |
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